It can always happen that something doesn't go exactly as planned. We recommend that you first report complaints to us by emailing firstname.lastname@example.org .
From February 15, 2016, consumers in the EU can also submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr .
If your complaint is not yet being processed elsewhere, you are free to submit your complaint via the European Union platform.